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Keyboard not working in a Windows 10 Home VM

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I just purchased new laptops for a couple family members.  These are HP ENVY i7 laptops, running Windows 10 Home, touch screen, and 8GB RAM.

 

I always make a copy of the laptop using VMWare vCenter Convertor  Standalone.   I did that on these new laptops and when I try to open the VM using Workstation Player 12 on a different computer to verify the conversion worked, I get the following.

 

  • The VM starts up and loads to the Windows 10 Home screen
  • I click the mouse in the middle of the page and the prompt to enter password displays.
  • I try to type my password and the keyboard on the laptop does not work.
    • I also tried setting up a bluetooth keyboard on the host Windows 10 Home before doing the convert just to have a 2nd keyboard option
    • This did not work either

 

I have not had this problem before with other conversions and looking for someone with some ideas of what is causing the problem or how to resolve it.

 

thanks

Mike


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